- Within the next few days 29 members of the Riviera Nayarit’s hotel personnel who successfully completed the Instructor Training course will receive their registration and certification on behalf of the Department of Labor.
An Instructor Training course was recently imparted as part of the improvement programs coordinated by the Administration team of the Riviera Nayarit Convention and Visitors Bureau (CVB) and the Human Resources office of the Banderas Bay Hotel and Motel Association (AHMBB by its acronym in Spanish).
The hotel personnel who finished the course are now ready to prepare and present departmental training within that segment, helping to increase the overall level of quality of service in the Destination.
Twenty-nine staff members from among the Destination’s hotels successfully completed the course, which was given by the Grupo Consultor Mexicano, an entity that not only shared important knowledge and evaluated the results but will also be processing the registrations and official certifications for each student through the Department of Labor shortly.
“The idea is for these 29 instructors to be in charge of training their colleagues, not only in the hotels where they work, but also the personnel of all Association hotels who need training,” said Fernando González Ortega, President of the AHMBB.
Participating staff included managers, trainers, auditors, and supervisors as well as personnel in other areas including human resources, maintenance, health and safety, systems, accounting, quality control, training, special projects, spas, bars and restaurants, and more.
The new trainees are employees of Las Palomas, Vallarta Gardens, Paradise Village, Four Seasons, Grupo Marival, Dreams Villamagna, Grand Sirenis Matlali, Grupo Vidanta, Decameron and Villa del Palmar. The three-part course was held July 13, 20 and 27, 2016.