Successful Tourism Training Concludes in Banderas Bay
- The completion of the Quality Service Training Course today marks the end of a training series for approximately 130 service providers in the Banderas Bay area.
The successful completion of several training sessions intended for service providers is part of the 2013 Comprehensive Competitiveness Tourism Training Plan set into motion by the Tourism Secretariat for the State of Nayarit (Sectur) in coordination with the Banderas Bay Hotel and Motel Association.
“Improving the tourism product is a permanent item on the agenda at the Riviera Nayarit Convention and Visitors Bureau,” said Managing Director, Marc Murphy. “We’re convinced personal, word-of-mouth recommendations are what best promotes the destination. Putting our best foot forward with a positive image for travelers is instrumental when positioning our brand”.
The training series was completed today with the conclusion of the Quality Service Training Course, created especially for taxi drivers and beach vendors, as well as government personnel who have direct contact with tourists, such as municipal and state transit officers and the Tourism Police.
There were also two cocktail courses, which included the participation of 44 trainees from 12 hotels: Marival Resort, Marival Residences, Occidental Grand, Rancho Banderas, Hard Rock, Vallarta Gardens, Vista Vallarta, Villas del Sol, Grand Velas, Vallarta Adventures, El Mesón de Mita and Palladium.
This course included servers, bartenders, wait staff and their captains, who brushed up on the theory behind their daily duties.
The Tourism Entertainment Training took place at the Palladium Hotel with the participation of 14 entertainers, who learned to design entertainment programs by taking into consideration different types of tourists they may encounter, as well as classifying the entertainment and its field of action.
Thirty-two people attended the Hiking Course, among them students from the Universidad Tecnológica de Bahía de Banderas and CETMAR No. 6, plus personnel from the Municipal Tourism Office, a tour guide and the owner of Rancho Vallejo. Together they learned how to ensure the enjoyment and safety of tourists both in theory and in practice.
The entire training course was offered free of charge; upon completion the participants received recognitions. The company Consultores Empresariales S.C. was in charge of the different sessions, which took place from September through October.
The goal of this project and of the Riviera Nayarit CVB—a partner in these sessions—is to improve the quality of local tourism services and help the destination gain a reputation for the warmth of its people and the excellence of its services. This in turn improves the quality of life of the people of Nayarit. These endeavors have been undertaken per the directives of Roberto Sandoval Castañeda, the People’s Governor.